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When Jay started his commercial procurement business in 2022, he was focused on providing services “in a good, professional, honest manner”. Maverick was to be an extension of himself, and he was doing what he thought satisfied him.
Until it didn’t anymore.
With POs taking hours to prepare and days still to process, hard-copy documents scattered all over the place, and the team’s productivity down in the dumps, Jay knew something had to be done.
After all, his team was spending more time managing paper than driving projects forward and delivering what their customers expected.
And that was unacceptable.
What was Jay looking to fix when he was thinking about how to propel his business past his competitors?
Stacks of paperwork teetering on desks?
Frustrated employees chasing down POs?
Costly errors slipping through the cracks?
In fact, it was all of that — and more.
As Maverick grew, these inefficiencies threatened their ability to compete, give out covetable turnaround times, and maintain profitability.
With large projects and Maverick’s hard-earned reputation on the line, Jay knew they needed a sustainable solution.
Jay saw an opportunity to fix inefficiencies and eliminate human error, but doing it manually wasn’t scalable.
That’s when Workflow Architects entered the picture.
“I felt that I have an opportunity that doesn't come easily and that I have now. I'm able to do it now. And that's why I jumped in.”
When Workflow Architects started their journey with Maverick, they were mapping every internal process and pinpointing inefficiencies to make the system lean.
Take quoting, for instance. You dissect every call that comes in, determine what the customer wants, generate a quote, and send it out. Every step takes time and effort — time and effort that is better spent securing new business.
For the purchasing side of things, you have POs to create, track, and visualize. There is also vendor involvement, tracking, and transparency to consider, all of which had to be in one place.
Enter the Workflow Architects x Maverick framework.
That’s how the new Maverick framework was built: a strong front-end for quoting and purchasing, backed by an organized, scalable process behind the scenes.
Today, Maverick has full visibility into every step, from the initial quote to final delivery, without drowning in manual tracking.
Every step of quoting and purchasing relies on human input. And it’s no surprise that where there is human intervention, there is room for error. In fact, for Jay, this meant that any information that could be wrong might just be.
Think wrong prices, wrong colors, wrong quantities, wrong addresses.
This could potentially amount to almost a million dollars lost to the void every year. And, of course, lost trust.
With the new Single-Source-Of-Truth system in place, 99% of these mistakes were eliminated.
That meant upwards of 7-8 figures per year in savings just from error elimination. Factor in the cost of lost business now saved, and the real number could be even greater.
What’s even more important to Jay is his reputation, image, and relationships, which he spent years cultivating. All of which is now safeguarded.
The system allowed Jay and the team to free up their time – and hands – to focus on more productive – and creative – tasks.
And the increase in productivity speaks for itself.
Let’s do some quick math.
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up to 25 hours saved per week
And that’s just purchasing. With the team sending 8-10 quotes a day and an efficiency increase of 4:1, the team now has almost half an extra workday freed up per employee. That’s more than 20 extra hours per week to give to what actually matters.
And that too with minimal to no onboarding.
What’s more, they also don’t have to deal with messy spreadsheets. Now, everything is beautifully tracked with the correct statuses, PO numbers, invoice numbers, estimated shipping dates, estimated times of arrival, vendors, and projects — all of which are automatically updated directly from the system.
While it wasn’t always smooth sailing – moving deadlines, taxing implementation – it all worked out as Jay wanted.
“I would say the ultimate goal is two things. Number one is being efficient, and number two is eliminating human error. And both of these things are being accomplished.”
Maverick could grow their business by 100% tomorrow, and the system would still support them all the same.
As the system evolves, so do Maverick’s processes — and both for the better. With the visibility they now have, they are able to prune ineffective processes, action items, and even stakeholders.
There’s no room for inefficiency anymore.
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